SERVICE & SUPPORT


Customer satisfaction is priority one. Lanz will be there after your project is completed to ensure that your new cabinets perform to the highest industry standards. The following support services are available to ensure every cabinet meets your full expectations.


Cabinet Care Instructions

Adjustment Instructions for BLUM Hinges

Lanz Cabinets' Warranty Policy

RDT (Removable Deck and Toe) ADA Cabinet Instructions


Warranty, Repair, and Replacement Parts

Customer Service Department
Main Factory, Eugene, Oregon
7:30 am - 4 pm PST (Pacific Standard Time)
(541) 485-4050
Brad Garrigus
 

Multi-Family Field Service Centers

For service and support of multi-family apartment and condominium projects contact the appropriate field service center below. If you are outside the areas listed below, contact the Factory Warranty and Repair department listed above. To order replacement parts for your apartment or condominium complex, please contact the Customer Service and Sales Representative listed above.

Eugene, OR
Dave Monteleone
(541) 485-4050
 
Seattle (Tacoma), WA
Tom Brandt
(253) 682-0167
 
Portland (Sherwood), OR
Matt Vultaggio
(503) 625-4175
 
Sacramento, CA
Ryan Lanz
(916) 334-6744

Bay Area (Fremont), CA
Doug Pierce
(425) 931-7821
 
Denver (Englewood), CO
Joshua Geisler
(303) 594-1664

Lanz Warranty Policy

Lanz Cabinet Shop, Inc. (Seller) hereby agrees and warrants that all products manufactured and sold hereunder by Seller are free from defects in material and workmanship for a ONE-YEAR warranty period from the date of completion. All claims for defective goods must be submitted to Seller in writing and must specify the defects present in the product. After Seller has had an opportunity to inspect the product, Seller, at his sole discretion, will either replace or repair the product. This warranty is conditioned on the customer’s proper treatment of the product after delivery and installation. All implied warranties are limited in duration to one year. Seller’s sole responsibility with respect to the products under this warranty, any implied warranty or otherwise is as stated herein and Seller shall not be liable for consequential, indirect, or incidental damages. Some states do not allow limitations on how long implied warranty lasts, or limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

All claims must be mailed to our main business office:

Lanz Cabinets 
3025 West 7th Place
Eugene, OR 97402